Terms and conditions

PAYMENT - TOURIST PROPERTY RENTAL

Reservations will be considered confirmed upon receipt of a deposit equal to 30% of the total amount of the stay.
If the reservation is canceled within 60 days of the arrival date, the deposit will be refunded within 15 days of the cancellation.
If the booking is canceled within 59 days of the arrival date, the deposit will not be refunded.
If the booking is canceled within 14 days of the arrival date, no refund will be given, excluding any additional costs (e.g., linen and final cleaning), which will be refunded within 15 days of cancellation.

Payment must be made in one of the following ways:

- directly by credit/debit card when booking on our website;
- or by bank transfer (to be made within 24 hours of the booking request) to the following bank account

Bank transfer payable to Unique Property SRLS
Banca Cassa di Risparmio di Volterra - Agency of Capoliveri
IBAN: IT18 K063 7070 6600 0001 0006 941
BIC: CRVOIT3VXXX

PLEASE NOTE: within 3 days of the booking date, a copy of the deposit payment must be sent to the following email address: info@uniqueproperty.it. If, within 5 days of the booking date, we do not receive the accounting receipt certifying payment of the deposit in accordance with the above conditions, the booking will be automatically canceled.

PLEASE NOTE: Unique Property operates under a mandate contract for the management of tourist property rentals and therefore cannot issue the Guest with an invoice for the cost of the stay. The owners of the properties listed on the website www.uniqueproperty.it , if they are individuals without a VAT number, are not required to issue receipts (or invoices) for their non-commercial tourist rental properties, but, upon request by the Guest, they are required to provide a paper receipt (which can also be sent by email in pdf format). 

CANCELLATION INSURANCE
BOOK YOUR HOLIDAY WITH PEACE OF MIND

With Europ Assistance, you can protect your stay with cancellation insurance.

You can purchase this insurance from Europ Assistance:
- up to 30 days before departure, regardless of the booking date 
- from 30 days before departure, only and exclusively within 48 hours of the booking date.

Get a free online quote in seconds at the following links:

ITALIAN CITIZENS: https://www.europassistance.it/prodotti-per-te/viaggi/cancellation-top
FOREIGN CITIZENS (over 200 countries): https://www.europ-assistance.com

GENERAL TERMS AND CONDITIONS OF THE TOURIST RENTAL AGREEMENT

1 - TRAVEL AGREEMENT AND LIABILITY

The responsibilities of Unique Property (hereinafter referred to as the “Organizer”), by virtue of its power to lease the properties listed on the website www.uniqueproperty.it, cannot in any case exceed the limits set by current regulations.

2 - RESERVATIONS

The acceptance of bookings is subject to availability and is considered final, with the consequent conclusion of the contract, only upon written confirmation by the Organizer, including by electronic means. The Organizer may issue a copy of the receipt to the consumer only if it is already in possession of the confirmation referred to in the previous paragraph. Any information relating to the booking and not contained in the contractual documents, brochures or other means of communication will be provided by the Organizer in good time before the start of the stay.

3 - DEPOSIT AND BALANCE

A deposit equal to 30% of the total amount of the stay must be paid at the time of booking. The balance must be paid at least 15 days before arrival. For bookings made less than 15 days before the start of the stay, the full balance must be paid. More detailed information on payment methods can be found under “payment.”

4 - CANCELLATION BY THE CONSUMER

Stays in Vacation Homes, Apartments, Villas, and Residences:

If the reservation is canceled within 60 days of the arrival date, the deposit will be refunded within 15 days of the cancellation.
If the reservation is canceled within 59 days of the arrival date, the deposit will not be refunded.
If the booking is canceled within 14 days of the arrival date, no refund will be made, excluding any additional costs (e.g., linen and final cleaning), which will be refunded within 15 days of cancellation.

 

5 - SUBSTITUTIONS

The customer who cancels may be replaced by another person provided that:

a) the Organizer is informed in writing at least 30 working days before the date set for departure, receiving at the same time details of the transferee;
b) there are no reasons relating to passports, visas, health certificates, accommodation chosen, transport services or otherwise such as to make it impossible for the package to be used by a person other than the customer who has withdrawn;
c) the replacement reimburses the Organizer for any expenses incurred in making the replacement, as quantified at the time of notification of the transfer.

The transferee shall also be jointly and severally liable with the transferor for the payment of the balance of the price, as well as the amounts referred to in letter c) of this article.

6 - FAILURE TO PERFORM

The consumer may exercise the rights provided for in Article 5 above, even if, prior to departure, the Organizer, for any reason other than a fact attributable to the consumer, informs the consumer that it is unable, for reasons beyond its control, to provide the services covered by the booking, provided that this is brought to the consumer's attention within the time limit specified by the Organizer prior to the start of the tourist services. In this case, as in the event of withdrawal as referred to in Article 4 above, the Organizer shall only be required to refund the sums received within 10 working days of the withdrawal or cancellation, excluding any further expenses.

7 - OBLIGATIONS OF PARTICIPANTS

Participants must be in possession of an individual passport or other valid document. They must also comply with the rules of normal prudence and diligence in relation to all information provided by the Organizer, as well as the regulations and administrative or legislative provisions relating to the booking. Participants will be held liable for any damage suffered by the Organizer as a result of their failure to comply with the above obligations. The consumer is required to provide the Organizer with all documents, information, and elements in his possession that are useful for the exercise of the latter's rights of subrogation against third parties responsible for the damage and is liable to the Organizer for any prejudice caused to the right of subrogation. The consumer shall also notify the Organizer in writing, at the time of booking, of any special requests that may be the subject of specific agreements on the arrangements for the stay, provided that it is possible to implement them.

8 - CLASSIFICATION OF ACCOMMODATION

In the absence of official classifications recognized by the competent Italian public authorities to which the relevant service refers, the accommodation chosen for the stay shall be determined by the Organizer on the basis of its own criteria for assessing quality standards.

9 - LIABILITY OF THE ORGANIZER

The Organizer is liable for damage caused to the consumer due to total or partial failure to perform the services contractually due, whether these are performed by the Organizer personally or by third-party service providers, unless the Organizer proves that the event was caused by the consumer (including initiatives taken independently by the consumer during the performance of the services booked) or to circumstances unrelated to the provision of the services covered by the contract, to unforeseeable circumstances, to force majeure, or to circumstances that the Organizer could not reasonably have foreseen or resolved, even with professional diligence.

10 - OBLIGATION TO PROVIDE ASSISTANCE

The Organizer is required to provide the consumer with assistance measures imposed by the criteria of professional diligence exclusively in relation to the obligations incumbent upon it by law or contract. The Organizer is not liable to the consumer for the failure of the seller to fulfill its obligations.

11 - COMPLAINTS AND CLAIMS

The consumer must, under penalty of forfeiture, immediately report in writing, in the form of a complaint, to the Organizer any discrepancies and defects in the booked stay, as well as any failures in its organization or implementation, at the time they occur or, if not immediately recognizable, within 10 days of the date of the scheduled return to the place of departure. If complaints are made at the place where the tourist services are provided, the Organizer must provide the consumer with the assistance requested in Article 10 above in order to find a prompt and fair solution. The Organizer shall also do so in the event of a complaint made at the end of the services, ensuring in any case a prompt response to the consumer's requests.

12 - INSURANCE AGAINST CANCELLATION COSTS

If not expressly included in the price, it is possible, and indeed advisable, to take out special insurance policies for cancellation, accident, and baggage before departure. In the case of foreign citizens, it is also advisable to take out an assistance contract covering repatriation costs in the event of accidents and illness.

13 - PRIVACY

The consumer declares that they have received the information sheet pursuant to Article 13 of Legislative Decree No. 196 of June 30, 2003 (Personal Data Protection Code) and, having taken note of it, consents to the processing of their personal data; ❏ does not consent to the processing of their personal data.

14 - JURISDICTION

Any dispute arising from this contract shall be settled exclusively by the Court of Livorno. By mutual agreement, however, it may be provided that disputes arising from the application, interpretation, or execution of the contract shall be referred to an Arbitration Board composed of as many arbitrators as there are parties to the dispute plus one acting as Chairman appointed by the arbitrators already appointed or, failing that, by the President of the Court of Livorno. The Arbitration Board, which shall have its seat at the registered office of the Organizer, shall decide in accordance with the law, after attempting conciliation.

FACILITIES USED

All operators of the facilities published on this website have declared in their agreements with the Organizer that their services are suitable and, in the same agreements, have declared that they are duly authorized to carry out their activities.

CRIB

The cost of a crib, if applicable, includes accommodation only.

DISTANCES

The distances indicated for each facility are to be considered approximate.

REGISTRATION FEES

There are no registration fees.

VALIDITY OF PROGRAMS AND RATES

The programs contained on this website are valid for the period indicated (if specified) or for the current year (if no period is indicated). Ship schedules, descriptions of facilities, itineraries, and excursions, as well as information about destinations, are provided by the Organizer based on the information in its possession at the time of writing and are subject to change without notice.

DEPOSITS

If required, customers must pay a deposit equal to the amount indicated in the price list directly to the facility upon arrival. The amount will be returned at the end of the stay after the property has been checked. In case of damage, an amount equal to the damage caused will be retained.

PRICES AND DISCOUNTS

The prices of the apartments are per unit; where specified otherwise, reference should be made to the price lists of each property. The prices shown on this website are in US dollars and include VAT, if applicable.

BEDS

The maximum number of people allowed in the apartments is indicated in the description of each individual property.

LUGGAGE

Luggage travels at the customer's own risk and any loss or damage cannot be attributed to the Organizer.

START OF STAY

The start and end dates of your stay are indicated in the description of each individual property. Any exceptions will only be granted by the properties based on their organizational requirements. As a rule, apartments are available from 4:00 p.m. to 7:00 p.m. on the day of arrival. They must be vacated by 10:00 a.m. on the day of departure. Unless otherwise stated in the description of each individual property.

THE PRICES INCLUDE

Accommodation at the chosen property and the treatment based on the services booked and confirmed. VAT, if applicable, service charges, and all the details specified in the offer are also included.

ORGANIZATION

Unique Property di Luca Barbetti – Via Manganaro, 98 - 57037 Portoferraio - VAT number IT02063700492